AvoxStatus
Documentation

Checking every Avox service

AvoxStatus
Documentation

Checking every Avox service

Helpful docs

Guides for the parts of Avox this page watches, and what to do when something's off.

1/7

Getting started

Connect your WhatsApp number and send your first message in minutes.

Read the doc
2/7

Avox API

Send WhatsApp messages from your own server with a connection-scoped key.

Read the doc
3/7

API errors

What each Avox API error means and how to fix it.

Read the doc
4/7

Webhook delivery

Every webhook WhatsApp has sent your account, with full detail.

Read the doc
5/7

Heartbeat monitoring

Your connection's own status and an on-demand health check.

Read the doc
6/7

Reliability

How Avox keeps your messages flowing, and what happens when it can't.

Read the doc
7/7

Support

How to reach a real person and what to include so we can help fast.

Read the doc
1/7

Getting started

Connect your WhatsApp number and send your first message in minutes.

Read the doc
2/7

Avox API

Send WhatsApp messages from your own server with a connection-scoped key.

Read the doc
3/7

API errors

What each Avox API error means and how to fix it.

Read the doc
4/7

Webhook delivery

Every webhook WhatsApp has sent your account, with full detail.

Read the doc
5/7

Heartbeat monitoring

Your connection's own status and an on-demand health check.

Read the doc
6/7

Reliability

How Avox keeps your messages flowing, and what happens when it can't.

Read the doc
7/7

Support

How to reach a real person and what to include so we can help fast.

Read the doc

Questions

Green means the service is working normally. Amber means it's degraded: working, but slower than usual or with part of it struggling. Red means an outage. Grey bars are days with no checks recorded.

While this page is open, each service is re-checked on its own schedule, every 15 to 60 seconds; each card shows its own rate. In the background we also record every service about once a minute, which is what the 90-day bars are built from.

Things should still work, but some requests may be slower than normal or need a retry. If something you rely on isn't working at all, please let us know.

Every WhatsApp message goes through Meta, so we watch their side too: the WhatsApp Cloud API, new messages reaching Avox on time, and Meta accepting the messages Avox sends. Meta platform is what Meta itself reports. If only these are amber or red, Avox is working but WhatsApp is having trouble, and messages may be slow until Meta recovers.

Right here. When our team is working on a problem it appears just below the Live heartbeat, with updates as they happen. Resolved incidents, and problems our automatic checks found, stay under Past incidents for 90 days.

Email hello@theavoxai.com or use the contact page on Avox. A real person replies. You can keep this page open too: it refreshes by itself.

Yes. The status as JSON link below is public and made for uptime monitors: it reports the overall status and every service, and answers 200 while the core service is up and 503 when it isn't. Checking it about once a minute is plenty.

Still stuck? Ask us directly.

Product

  • Avox
  • Pricing
  • Dashboard

Developers

  • Docs
  • API docs
  • API errors
  • Status JSON

Support

  • Contact
  • Security
  • Email preferences
  • Site map

Legal

  • Privacy
  • Terms
  • Data deletion
© 2026 Avox @ AAIDA Corp. Private LimitedQuestions? hello@theavoxai.com
All services operationalAll systems operationalAll systems operationalAll systems operational

Everything is running smoothly

Live health of every Avox service: the dashboard, your WhatsApp messages, the Avox API and Avox AI, plus the WhatsApp services from Meta that Avox relies on. Each one is re-checked on its own schedule while this page is open.

Live heartbeat

Live

Updated 03:46:35 UTC

294 msDatabase response
14 / 14Services up

No ongoing incidents - everything is running normally.

Services

OperationalDegradedOutageNo data

Core API

The service behind the dashboard
Operational54 ms

Refreshes every 15s·updated

90 days ago30 days ago100% uptimeToday

Database

Reads and writes
Operational294 ms

Refreshes every 20s·updated

90 days ago30 days ago100% uptimeToday

Sign-in

Accounts, sessions and one-time codes
Operational144 ms

Refreshes every 30s·updated

90 days ago30 days ago100% uptimeToday

WhatsApp webhooks

Messages and receipts arriving from WhatsApp
Operational258 ms

Refreshes every 20s·updated

90 days ago30 days ago100% uptimeToday

Avox API

Send WhatsApp messages from your own server
Operational236 ms

Refreshes every 15s·updated

90 days ago30 days ago100% uptimeToday

Avox AI (Beta)

Automations and auto-replies
Operational298 ms

Refreshes every 45s·updated

90 days ago30 days ago100% uptimeToday

Billing

Plans, checkout and payments
Operational

Refreshes every 60s·updated

90 days ago30 days ago100% uptimeToday

Email delivery

Sign-in codes, receipts and notices
Operational

Refreshes every 60s·updated

90 days ago30 days ago100% uptimeToday

Public APIs

Website forms, newsletter and region lookup
Operational294 ms

Refreshes every 30s·updated

90 days ago30 days ago100% uptimeToday

Admin API

Tools the Avox team uses
Operational294 ms

Refreshes every 60s·updated

90 days ago30 days ago100% uptimeToday

Meta / WhatsApp

Run by Meta. Every WhatsApp message goes through these, so when they struggle messages can be slow even though Avox itself is fine.

WhatsApp Cloud API

Meta's service every WhatsApp message goes through
Operational399 ms

Refreshes every 30s·updated

90 days ago30 days ago100% uptimeToday

Incoming messages

WhatsApp delivering new messages to Avox on time
Operational

Refreshes every 30s·updated

90 days ago30 days ago100% uptimeToday

Message sending

WhatsApp accepting the messages Avox sends
Operational

Refreshes every 30s·updated

90 days ago30 days ago100% uptimeToday

Meta platform (reported by Meta)

What Meta says about the WhatsApp Business Platform
Operational

Refreshes every 60s·updated ·Meta's status page (opens in a new tab)

90 days ago30 days ago100% uptimeToday

Past incidents

Last 90 days

✓No incidents in the last 90 days.

API documentationOpen the dashboardAvoxStatus as JSON